We’re sorry your order didn’t work out. All orders must be returned within 30 days of purchase for a full refund. Returned items must be in the exact same condition as they were received. Please note that a refund is not guaranteed if the merchandise is found to be damaged, shows signs of wear, or is without original tags and packaging. Returns that do not meet these requirements are accepted at the discretion of Decobali. Upon receipt, returns are processed and refunded within 7-10 business days and confirmation will be communicated via email.
At this time, we do not accept exchanges. If you need a different color, item or size, we recommend ordering the desired size while it is still in stock and returning the order(s) as needed. Returns that do not meet the above Domestic Return Policy requirements are accepted at the discretion of Decobali and subject to a NT$300 Return fee.
Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit. This applies to all purchases made on decobali.com.tw Any products purchased during a promotional sale event indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. Any purchases made using a promo code indicated as “Final Sale” are not eligible for return, exchange or merchandise credit. Sale offers cannot be combined with other promotions. No price adjustments on previously placed orders.